Services

WE SUPPORT YOUR BUSINESS

so you can focus on delivering outstanding customer service.​

OUR COMMITMENT AT BIGBY BROWN AS AN INTERNAL CUSTOMER SERVICE BUSINESS IS TO WORK WITH YOUR ORGANISATION TO:

  • Reduce your cost base, creating economies of scale
  • Improve cost and quality controls
  • Enhance service delivery levels
  • Standardise, consolidate, reengineer and automate your transactional business
  • Cultivate best practice within your business
  • Streamline technology investments and create overall business synergies
  • Increase business confidence and buying power in other business areas
  • Develop internal staff morale, satisfaction, retention and team culture

At Bigby Brown we are passionate in assisting you to achieve this through driving change, building organisational competitiveness and together creating positive business outcomes with our shared services business offering.

HOW CAN BIGBY BROWN WORK WITH YOU?

Bigby Brown is a specialist shared service business which is founded on understanding your business and customising a package to meet your individual needs. Whether your organisation requires support with:



we will provide personal, continuous and sustainable support every step of the way.

Our overall goal is to implement an internal shared service support structure that provides sound oversight and supports our client’s vision, mission, values and goals. Through the implementation of a shared service model our team will work with your team to understand the needs of your organisation.

The experience of our team allows seamless integration into your organisation and delivers training and ongoing support to your team. As always our regular reporting meets the ever changing needs of business and assists timely and informed management decisions.

SO WHY MAKE THE CHANGE?

Shared business services, managed by Bigby Brown will build a quality organisation through improving both efficiency and effectiveness at all levels.



With increasing expenses and overheads being incurred within business support functions such as finance, Human Resources, quality and governance, the team at Bigby Brown can alleviate some of these costs through the standardisation and streamlining of business practices

By allowing your functional services to be managed which allows you to focus on what is important within the rest of your organisation, such as service delivery, organisational culture, skill development, training and customer satisfaction

The development of standardised systems and processes to build capability and encourage new perspectives

Build new technology and information sharing solutions as an overall business not as separate business branches/sites e.g. data warehousing, Service Level Agreements (SLA’s)

Increase access to relevant and timely management and financial information through business intelligence tools and information gathering

Ability to balance the desire and sustainability to manage business growth without adding a proportionate number of finance and administration staff to overhead expenses




Advanced analysis and the development of the financial role to facilitate a proactive planning capability. This can be achieved through efficiencies by removing timely transaction processing and unnecessary time spent on firefighting and reactionary occurrences

Standardisation and integration processes will allow for legislation compliance requirements to be met with planning. The growing competiveness for funding in the not-for-profit sector can be constantly monitored to ensure value for funding is consistently and transparently reported

The increased drive for organisations to show their value and ‘true’ position to all stakeholders, creating a transparent and open platform

Through reengineering and the creation of business synergies other opportunities may become more apparent e.g. possibility of mergers and acquisitions, business diversification and growth plans.

Our systemised, best practice business models and supporting technologies e.g. e-invoicing, web portals, etc. can revolutionise existing business models, create whole value chains and automate processes to the extent that manual intervention is only required to deal with exceptions.